Refund Policy

At Clover Academy, we are committed to providing practical, high-quality learning experiences that help learners develop relevant academic and professional skills. We understand that circumstances may change, and this Refund Policy explains when refunds, course transfers, and participant substitutions may be available.

This policy applies to paid courses, training programmes, workshops, webinars, and other learning products offered by Clover Academy, unless a particular course or programme states different refund terms at the time of purchase.

1. REFUND ELIGIBILITY

A refund may be considered in the following circumstances:

Cancellation before the course begins
A written refund request is submitted at least 7 calendar days before the scheduled course start date.
Pre-recorded online courses
For pre-recorded online courses, a learner may request a refund after commencing the course provided that the learner has completed no more than 10% of the total course content at the time the refund request is submitted.
Once a learner has completed more than 10% of the course content, the course becomes non-refundable.
Course progress may be determined using the learning progress recorded by Clover Academy’s online learning platform.
Course cancellation or rescheduling by Clover Academy
If Clover Academy cancels or reschedules a course and the learner does not wish to transfer their enrolment to the revised or a future course date, the learner may request a refund.
Verified medical or emergency circumstances
Clover Academy may consider a refund where a learner is unable to participate because of a serious medical or emergency circumstance. Appropriate supporting documentation may be requested.

Refund eligibility does not automatically mean that a refund will be approved. Each request will be reviewed in accordance with this policy and the circumstances of the request.

2. NON-REFUNDABLE CIRCUMSTANCES

Refunds will generally not be provided in the following circumstances:

The refund request is submitted after the course has commenced, whether or not the learner attended the course.
The learner fails to attend a scheduled course without providing prior notice.
The learner withdraws because of a change in personal preference, schedule, availability, or other personal circumstances that do not qualify under this policy.
For online or digital courses, the learner has already accessed, downloaded, or otherwise received substantial access to the course content.
The course, webinar, workshop, or other learning product was expressly identified as non-refundable before or at the time of purchase.

3. REFUND REQUEST PROCESS

All refund requests must be submitted in writing to:

Email: support@clodemy.com

The request should include:

Full name;
Contact information;
Name of the course or programme;
Date of enrolment or purchase;
Reason for the refund request; and
Any relevant supporting documentation.

Clover Academy will review the request and provide a decision within 5 business days.

Where a refund is approved:

The refund will normally be processed within 21 business days of approval.
Refunds will normally be made using the original payment method, unless otherwise agreed.
A 10% administrative fee may be deducted from the approved refund amount, except where the refund results from a course cancellation by Clover Academy.

4. COURSE TRANSFERS

Where a learner is unable to attend a course, Clover Academy may, subject to availability, allow the learner to transfer their enrolment to a future offering of the same or an equivalent course.

A transfer request should be submitted at least 3 calendar days before the original course start date.

Course transfers are subject to availability and may not be available for every course, workshop, webinar, or promotional offering.

5. PARTICIPANT SUBSTITUTION

A learner may request to transfer their place to another participant at no additional cost, provided that:

The request is submitted at least 3 calendar days before the course begins; and
The substitute participant meets any applicable eligibility or enrolment requirements.

Clover Academy reserves the right to decline a substitution where reasonable administrative, eligibility, or programme requirements prevent the substitution.

6. COURSE CANCELLATION BY CLOVER ACADEMY

If Clover Academy cancels a course before it begins, enrolled learners will be offered one of the following options, as applicable:

Transfer to a future offering of the same or an equivalent course; or
Receive a refund of the amount paid for the cancelled course.

Where the cancellation is initiated by Clover Academy, the 10% administrative fee will not apply to the refund.

This section does not cover circumstances beyond Clover Academy’s reasonable control, where alternative arrangements may be offered instead.

7. PROMOTIONAL AND DISCOUNTED ENROLMENTS

Unless otherwise expressly stated at the time of purchase, courses or programmes purchased under promotional, discounted, scholarship, bundle, or other special pricing arrangements are non-refundable.

By completing a purchase under a promotional or discounted offer, the learner acknowledges and accepts that the amount paid is non-refundable, subject to any refund rights expressly provided elsewhere in this Refund Policy or required by applicable law.

This non-refundable condition does not apply where Clover Academy cancels a course or where a refund is otherwise expressly provided for under this Refund Policy.

Any promotional or discounted offer may have additional terms and conditions, which will be clearly communicated to the learner before purchase.

8. EXCEPTIONAL CIRCUMSTANCES

Clover Academy may consider refund requests outside the standard terms of this policy where exceptional circumstances exist.

Such consideration is discretionary and does not create an entitlement to a refund or establish a precedent for future requests.

9. POLICY CHANGES

Clover Academy may review and update this Refund Policy from time to time.

The most current version will be published on the Clover Academy website. Changes will apply to purchases and enrolments made after the updated policy becomes effective, unless otherwise required.

10. QUESTIONS AND SUPPORT

If you have questions about this Refund Policy or believe that your circumstances may qualify for a refund, transfer, or substitution, please contact:

Clover Academy
Email: support@cloveracademy.com

Effective Date: August 2026
Last Updated: August 2026