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Clover Academy Privacy Policy

Effective Date: January, 2025

At Clover Academy, your privacy matters to us. Whether you’re learning online or on-site, we’re committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, how we use it, and how we safeguard your rights.

We follow the principles of the Ghana Data Protection Act, 2012 (Act 843) and the EU General Data Protection Regulation (GDPR) to ensure that your data is handled responsibly.

 

  1. What Information We Collect and Why

We only collect what we need to serve you better.

When you register or interact with our services, we may collect:

    1. Your full name and contact information (email, phone, address)
    2. Educational and professional background
    3. Course selections, assignments, and feedback
    4. Payment details (processed securely by third parties)
    5. Your login details and device/browser data (if you use our online platform)

We collect these data to:

    1. Enrol you in your chosen programs
    2. Communicate with you about courses and updates
    3. Track your learning progress
    4. Improve our curriculum and user experience
    5. Provide technical support
    6. Fulfill our legal and financial obligations

 

  1. How We Protect Your Data

We take data protection seriously and use advanced security practices.

Your data is secured through:

    1. Encrypted communication (SSL)
    2. Password-protected systems and firewalls
    3. Role-based access for our team and instructors
    4. Regular security audits and data backups

Payment details are never stored on our servers. We use trusted payment provider who follows industry-grade security standards.

 

  1. Who We Share Your Data With (and Who We Don’t)

We don’t sell your data. We only share your selected information with:

    1. Instructors or facilitators (to guide your learning)
    2. Service providers we use for communication and hosting.
    3. Payment processors.
    4. Legal or regulatory bodies, if required by law

Every third-party partner we work with agree to keep your information safe and confidential.

 

  1. How Long We Keep Your Data

We retain your data only for as long as it’s needed—nothing more.

    1. Student records: Up to 3 years after you complete a course
    2. Payment records: Up to 5 years (for accounting and compliance)
    3. Support queries and email communication: Up to 2 years
    4. Inactive accounts: Deleted after 1 year months unless reactivated

You may request early deletion unless we are required by law to retain it.

 

  1. Your Rights as a Learner and User

You are in control of your data.

At any time, you have the right to:

    1. View or request a copy of your personal data
    2. Update or correct inaccurate information
    3. Request deletion of your data
    4. Object to certain uses or withdraw consent
    5. Opt out of marketing communications
    6. File a complaint with a relevant authority (e.g., Ghana Data Protection Commission)

To exercise any of these rights, send an email to: privacy@clodemy.com

 

 

  1. Cookies

Like most websites, we use cookies—but respectfully.

Cookies help us:

    1. Recognize returning users
    2. Save your preferences
    3. Measure what content is most helpful
    4. Improve website performance

You can control cookie settings through your browser. Disabling cookies may affect how our website works for you.

 

  1. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations.

When that happens:

    1. We will update the “Effective Date”
    2. Notify you by email or through a notice on our website

We recommend reviewing this page occasionally to stay informed.

 

  1. Contact Us

Your trust matters. If you have questions, we’re here to listen.

Email: privacy@clodemy.com